Privacy Policy

At Astera HVAC, Refrigeration, and Appliance Repair, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with us through various channels, including our website www.asteraservice.com and phone calls.

1. Information We Collect

We collect customer information through the following channels:

- Website: When you use our website www.asteraservice.com to schedule appointments or request information, we collect personal details such as your name, phone number, email address, and service details.

- Phone: When you call us to schedule services or inquire about our offerings, we collect information such as your name, phone number, address, and service details.

- Note: We do not collect or track IP addresses through our website, and our website does not use cookies directly. However, third-party services we use for scheduling appointments or financing options may utilize cookies or similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

- To schedule and manage appointments, process payments, and deliver our services.

- To communicate with you regarding service updates, follow-ups, or promotional offers (if opted in).

- To ensure efficient operation of our services, including scheduling platforms and customer support.

3. Sharing and Disclosure of Information

We do not sell or share your personal information with third parties, except in the following cases:

- Service Providers: We may share your information with third-party service providers that assist us in scheduling appointments, processing payments, or offering financing services. These providers may collect additional information, and their privacy policies will apply.

- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

- Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Your Privacy Choice

You have the following rights regarding your personal information:

- Access: You may request access to the personal information we have collected.

- Correction: You may request to correct any inaccuracies in your personal information.

- Deletion: You may request that we delete your personal information, subject to legal requirements.

- Opt-out: You can opt out of receiving promotional communications at any time by contacting us directly.

6. Cookies and Tracking Technologies

Our website does not use cookies. However, please be aware that third-party services we use for scheduling appointments or financing may use cookies or other tracking technologies. These third parties will have their own privacy policies governing the use of such technologies.

7. Third-Party Links

Our website may contain links to external websites, including scheduling and financing services, which are not operated by us. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Astera HVAC, Refrigeration, and Appliance Repair

Website: www.asteraservice.com

Phone: (312) 623-4980

Email: info@asteraservice.com
business information:
hours
Monday to friday: 8 AM to 6 PM,
saturday: 8 AM to 2 PM
24/7 emergency
944 E Old Willow Rd,
Prospect Heights, il 60070

400 E randolph st,
chicago, il 60601

3502 lAKEWOOD DR,
CRYSTAL LAKE, IL 60012

info@asteraservice.com
(312)623-4980